The Balkan Jewel Resort, Trademark Collection By Wyndham Razlog, Razlog ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Area Betolovoto, Razlog, Bulgaria, 2760

The Balkan Jewel Resort, Trademark Collection By Wyndham is a 4-star resort offering a year-round destination for families and groups. It features a range of accommodations from studios to luxury villas, a Relaxation Center, and a dedicated pet-friendly environment. The resort provides essential amenities including a restaurant and conference facilities.

Rooms & Amenities

Guests can choose from 160 accommodations, including cozy studios, spacious one and two-bedroom apartments, and luxury chalets designed for larger groups. Each unit features a fully equipped kitchen, dining area, and modern amenities, some with balconies offering views of the Pirin, Rila, or Rhodope mountains.

Dining Options

Dining options include a restaurant offering local Bulgarian and international cuisine. Breakfast is served daily from 8:00 to 10:00 a.m., with dinner available between 7:00 and 9:00 p.m.; lunch can be arranged for corporate events.

Leisure & Activities

The leisure facilities feature an indoor heated pool, a seasonal outdoor swimming pool, fitness center, and Relaxation Center providing wellness treatments, including massages. Activities for children are available, with designated play areas and game rooms.

Business Services

The Balkan Jewel Resort offers a fully equipped conference hall suitable for various corporate events, including meetings and seminars. Event planning assistance is available to ensure a smooth experience, supported by high-speed Wi-Fi and audiovisual equipment.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Studio Suite

Max:

2 persons

650 sq. feet

Bed options:

2 Single beds

Pool view

Shower

Heating

room details

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Family Suite

Max:

2 persons

865 sq. feet

Bed options:

4 Single beds

Pool view

Shower

Heating

room details

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Attic Attic Studio Suite

Max:

2 persons

540 sq. feet

Bed options:

2 Single beds

Mountain view

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Center

Razlog 3.3 mi

Airports

Sofia (SOF) 96.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Retreat

“The spa offered a variety of treatments and the indoor pool was warm and inviting, making it a perfect spot to unwind after a long day.” view full review

Well-Equipped Kitchen

“The kitchen in our apartment had all the essentials, allowing us to prepare meals easily and feel right at home during our stay.” view full review

Family Fun Zone

“The kids' area was fantastic, with plenty of space and activities that kept our children entertained throughout our vacation.” view full review

Accessible Services

“The hotel provided adequate facilities that made navigating the complex seamless for everyone, ensuring a comfortable stay.” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
VIP check-in/ -out
Express check-in/ -out
Concierge desk
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Ski storage
Elevator
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Canoeing
Ski school
Hiking
Horseback riding
Cycling
Golf course
Pool tables
Table tennis
Fishing

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Ski equipment rental
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Seasonal outdoor pool
Indoor swimming pool
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Solarium
Sauna
Turkish bath
Steam room
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage

Room features

Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Area Betolovoto, Razlog, Bulgaria, 2760

Map view

Area Betolovoto, Razlog, Bulgaria, 2760

City landmarks

Неофит Рилски 6

Pirin Golf and Country Club

2.0 mi

St. Catherine

2.4 mi

Belizmata Dam

2.8 mi

Разлог

Istoricheski Muzey

3.1 mi

Public Building

Bansko Municipality

3.7 mi

Church

Holy Trinity Church

3.9 mi

Pirin Street

3.8 mi

Holy Virgin Church

4.0 mi

Museums

Velyanova house

3.9 mi

Nearby

Неофит Рилски 6

Pirin Golf and Country Club

2000 ft

Restaurants

Queen's Pub

1.0 mi

Betolovoto district

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

8.2/10

Great

Rooms

8.4

Location

9.0

Service

9.2

Dining

7.4

Alexander

United Kingdom, February 2025

8.6/10

We had an absolutely fantastic time at Balkan Jewel. The surroundings were breathtaking, and the chalets provided the perfect cozy space for our family. The service was exceptional, with staff going above and beyond to accommodate our needs. However, the dining experience could use some improvement, especially regarding the themed nights and buffet timings.

Rooms

9.0

Our chalet was spacious, clean, and well-equipped, making us feel right at home. It even had a kitchen and a washing machine, which was a bonus for our family.

Service

10.0

The service was truly outstanding. Staff members were incredibly helpful and attentive, providing everything from ski lessons to restaurant recommendations without a hitch.

Location

9.0

The location was quite convenient, just a short drive (or a quick shuttle) to the ski slopes and local shops.

Dining

7.0

While the food was generally good, the buffet setup on themed nights was disappointing and the selection ran low too early. There's room for improvement here.

Facilities

8.0

Facilities like the pool and wellness areas were well-maintained, providing a relaxing atmosphere to unwind after a day of skiing.

Jason

United Kingdom, January 2025

8.8/10

I had a fantastic stay at the Balkan Jewel, enjoying the stunning mountain views and spacious, well-equipped accommodations. The on-site spa facilities were a delightful addition, providing great relaxation after long days. The dining experience was nice, but I felt the dinner buffet could use some enhancement. Additionally, I appreciated the great value for the price, especially considering the amenities and overall comfort.

Rooms

9.0

The accommodations were spacious and equipped with everything I needed, creating a homely atmosphere perfect for relaxation.

Service

9.0

The service was excellent, with attentive and friendly staff throughout my stay, ensuring a warm and welcoming environment.

Location

10.0

The hotel is beautifully situated in the mountains, offering breathtaking views and convenient access to local attractions, making it ideal for outdoor enthusiasts.

Dining

7.0

While the breakfast provided a nice kickstart to my day, I found the variety for dinner could be improved to enhance the dining experience.

Facilities

9.0

The spa facilities were outstanding, with a variety of options including pools, saunas, and quiet areas for relaxation.

Greg

United Kingdom, January 2025

8.8/10

I had a wonderful experience at the hotel, enjoying both the spacious and clean accommodations, and the exceptional spa services. The staff truly made my stay memorable with their warm atmosphere and willingness to assist. However, the kitchen in my room could have included a kettle for convenience. Overall, a fantastic choice that I would highly recommend!

Rooms

8.0

The accommodations were spacious and clean, providing a very comfortable stay. However, it would have been nice to have a kettle and a dining table for added convenience.

Service

10.0

The team was incredibly helpful, making every effort to ensure our needs were met. They provided great recommendations and even helped us with transportation issues during our trip.

Location

9.0

The location was quite convenient with a free shuttle service that made getting to nearby towns and attractions easy. The surrounding mountain views were simply breathtaking.

Dining

9.0

Dining was a highlight, with hearty meals that featured local produce. I particularly enjoyed the breakfast buffet and the special romantic dinner the staff arranged.

Facilities

8.0

The spa facilities were absolutely lovely, although not everything was available every day. Despite this minor issue, I thoroughly enjoyed my time relaxing by the pools.

Herbert

United Kingdom, December 2024

6.8/10

My stay at the Balkan Jewel Hotel was quite the mixed bag. On one hand, the spa and pool area were fantastic and perfect for relaxing after a long day. However, the dining did not meet my expectations; I found the dinner offerings to be somewhat lacking in variety. The value for what I received definitely felt reasonable, and the surrounding mountains created a beautiful backdrop for our getaway.

Rooms

6.0

The rooms were spacious and came with a kitchenette, which was great for our family. However, they had a musty smell that was quite unpleasant.

Service

7.0

The service was friendly but a bit inconsistent. I received different information from staff members, which made things a bit confusing.

Location

8.0

The hotel is situated in a stunning area surrounded by mountains, ideal for some scenic views. However, it felt a bit isolated from local attractions.

Dining

5.0

The dining was just okay; I wish there were more non-meat options available as the buffet didn't cater much to dietary preferences.

Facilities

8.0

The spa facilities were really nice and offered a great relaxation experience, though I wish the pool area had warmer water.

Connor

United Kingdom, November 2024

8.8/10

Our family skiing holiday at Balkan Jewel was simply unforgettable! The chalets provided ample space and a cozy atmosphere perfect for our kids. The staff went above and beyond to ensure we had everything we needed, from ski lessons to equipment. While the dining was excellent and well-priced, we did experience some hiccups with the spa facilities. Overall, it’s a fantastic option for families looking for a memorable holiday.

Rooms

10.0

Our chalet was spacious, clean, and had a stunning view of the mountains. It was incredibly warm, and we felt right at home.

Service

10.0

The level of service was exceptional. Every staff member was friendly and eager to help, ensuring all our needs were met effortlessly.

Location

9.0

The hotel is located in a beautiful area surrounded by majestic mountains, making it perfect for skiing and exploring.

Dining

9.0

Dining was a highlight with a diverse menu offering tasty options. The quality and pricing were also impressive.